Juya App takes your personal data seriously. This privacy policy explains in detail what information we collect, where it is stored, and how it is kept secure.
Privacy Policy
Version 2.4 | 2026
We don't just follow the rules — protecting your data is our highest priority.
Juya App uses 256-bit SSL encryption to keep all your transactions and personal data fully secure. No third party can access your data.
Your personal data is never sold or rented. Information is used solely for service improvement and legal compliance.
You have the right to view, correct, or request deletion of your data at any time. We are always ready to help.
Your data is stored in highly secure data centers, protected by regular security audits and firewalls.
Your email or phone number will never be used for unauthorized marketing. You can turn off notifications at any time.
Juya App's privacy policy is built in line with international data protection standards, ensuring the highest level of security for you.
Your privacy is our responsibility. By creating or using an account on Juya App, you agree to this privacy policy. If you have any questions, feel free to contact us at any time.
Juya App is one of Bangladesh's most trusted online gaming and Sports Betting platforms. We believe that every user's personal data belongs to them, and safeguarding it is our primary responsibility. This Privacy Policy document clearly explains what information Juya App collects, why it collects it, and how that information is used and protected.
This policy applies equally to the juyaapp.net website and the Juya App mobile application. By registering, logging in, or using any of our services on the platform, you are considered to have automatically accepted the terms of this Privacy Policy.
Juya App believes in complete transparency with its users. That's why this policy is written in plain, straightforward language — so every member can easily understand what we do with their data.
This Privacy Policy was last updated in January 2026. We will notify you at your registered email address of any changes.
Juya App only collects information that is genuinely necessary to provide our services. We do not collect excessive or unnecessary data.
Information you provide directly includes:
When you use the platform, certain information is collected automatically:
| Data Type | Reason for Collection |
|---|---|
| IP Address | Security Verification & Fraud Prevention |
| Browser & Device Type | Platform Optimization |
| Login Time & Session Data | Account Security |
| Gaming History & Betting Records | Dispute Resolution & Service Improvement |
| Transaction History | Financial Protection & Regulatory Compliance |
| Cookie & Tracking Data | Improving User Experience |
We never store your full bank card number or CVV. All payment information is kept in encrypted form.
Juya App uses your information only for specific, legitimate purposes. Details are outlined below:
To opt out of marketing emails or SMS, click the "Unsubscribe" link at the bottom of any message or contact support.
Juya App never sells your data or shares it without authorization. However, in certain limited circumstances, sharing some information may be necessary:
We work with selected third parties for payment processing, KYC verification, and technical services. These partners are bound by strict confidentiality agreements and may only use your data for their designated purpose.
We are required to disclose necessary information when mandated by applicable laws in Bangladesh, court orders, or requests from regulatory authorities. In such cases, we will provide only the specific information requested.
In the event of a business merger or acquisition, user data may be transferred to the new ownership. We will notify you in advance should this occur.
We never: Selling your data to advertisers, sharing it with unauthorized marketing agencies, or sharing it with social media platforms.
When you visit the Juya App website, cookies are stored in your browser. Cookies are small text files that help improve your browsing experience.
You can block or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some services to not function properly. Juya App collects cookie consent on your first visit.
We don't use any harmful tracking cookies. All cookie usage is fully transparent and documented.
Juya App does not retain data longer than necessary. How long information is kept depends on the type of data and applicable legal requirements.
| Data Type | Retention Period |
|---|---|
| Account Information | For the duration of active account + 5 years |
| Transaction Records | Minimum 5 years (as required by law) |
| KYC Documents | 3 years after account closure |
| Gaming History | 3 years |
| Customer Support Conversations | 2 years |
| Marketing Preferences | Until consent is withdrawn |
Once the retention period expires, your data is securely deleted or anonymized.
Juya App respects your privacy rights. You may exercise each of the following rights at any time:
You have every right to know what information we hold about you.
You may request corrections to any inaccurate or outdated information.
You may request that your data be deleted, unless we are required to retain it by law.
The right to request that your data no longer be used for specific purposes.
You can request your data in a portable format.
You can object to your data being used for marketing or profiling purposes.
To exercise any of these rights support@juyaapp.netSend us an email. We will respond within 30 business days.
Juya App uses industry-leading technology and practices to protect your data. Our security infrastructure operates across multiple layers of protection.
If you suspect unauthorized access to your account, change your password immediately and contact support.
Juya App reserves the right to update this Privacy Policy as needed. If any significant changes are made, we will:
Continued use of the platform after any changes will be considered acceptance of the updated policy. We encourage you to review this page regularly.
Last updated: January 2026. Contact support if you need a copy of a previous version.
For any questions, concerns, or complaints regarding our Privacy Policy, please reach out to our dedicated Privacy Team. We're always here to help.
Support@juyaapp.net
Response within 72 hours
24/7 Support Available
Instant Support
Your privacy is fully protected on Juya App. With trusted encryption, transparent policies, and complete control in your hands, we are committed to delivering the best gaming experience.
For 18+ only. Please gamble responsibly.