Juya App's Terms & Conditions — Complete Guidelines

1 General Terms

These Terms and Conditions form a legal agreement between Juya App ("Platform", "we", "us") and the user ("you", "member"). These terms apply to both the juyaapp.net website and its mobile application.

Juya App reserves the right to update or modify these Terms and Conditions at any time. A notice will be posted on the platform when changes are made. Continued use of the platform after any changes will be taken as your acceptance of the updated terms.

1.1 Language of Communication

Juya App provides support in both Bengali and English. In the event of a legal dispute, the Bengali version of the terms shall be considered definitive.

1.2 Scope of Services

Juya App provides online gaming, Sports Betting, Live Casino, and virtual gaming services. The platform is designed purely for entertainment purposes and is not a substitute for financial investment.

2 Account Registration

To open an account on Juya App, the following conditions must be met. These apply equally to every member, without exception.

2.1 Eligibility Requirements

• You must be at least 18 years old at the time of registration.
• You must provide accurate and complete personal information.
• Each person may hold only one account.
• Creating multiple accounts from the same device, IP address, or payment method is strictly prohibited.
• Anyone whose account has been previously closed by Juya App is not permitted to open a new account.

2.2 Identity Verification (KYC)

Juya App may request identity verification at any time. This process may require a copy of your national ID, passport, or driving licence. Withdrawals may be temporarily held until KYC is completed.

2.3 Account Security

You are solely responsible for keeping your account password and login details confidential. If you notice any suspicious activity on your account, notify our support team immediately.

3 Deposits & Withdrawals

Juya App supports transactions via bKash, Nagad, Rocket, and bank transfer. All transactions are processed in Bangladeshi Taka (BDT).

3.1 Deposit Rules

• The minimum deposit amount is ৳200.
• Only payment methods registered in your own name may be used.
• Deposits are generally credited to your account instantly. If there is any delay, please contact support.
• Deposits made through a third party may result in funds being forfeited.

3.2 Withdrawal Rules

• The minimum withdrawal amount is ৳500.
• Withdrawal requests are typically processed within 1–3 business days.
• Withdrawals can only be made using the same payment method used for the deposit.
• Large withdrawals may be held until KYC verification is complete.
• Withdrawals will not be approved if any bonus wagering requirements remain incomplete.

3.3 Transaction Cancellation Policy

A withdrawal request that is already being processed may not be cancellable. If you encounter any issues, please contact support as soon as possible.

4 Bonuses & Promotions

Juya App offers a variety of bonuses and promotions. Each bonus comes with its own terms and conditions, which must be read before claiming.

4.1 Welcome Bonus

New members will receive a welcome bonus on their first deposit. To withdraw this bonus, a specified wagering multiple must be met, which will be clearly stated on the promotions page.

4.2 General Bonus Terms

• Bonuses apply to registered and verified accounts only.
• The same person may not use the same promotion more than once.
• Bonus balance and real balance are displayed separately.
• If the wagering requirements are not met before the bonus expires, the bonus will be forfeited.
• Juya App reserves the right to modify or cancel any promotion at any time.
• If bonus abuse is suspected, the account will be subject to investigation.

4.3 Cashback & Loyalty Program

Regular members can earn weekly cashback and loyalty points. Points can be redeemed for bonus balance or free spins. Learn more On the promotions page View.

5 Gaming Rules

All games on Juya App operate using internationally recognized RNG (Random Number Generator) technology, which is regularly audited by third parties.

5.1 Sports Betting

• All bets are final and cannot be changed once confirmed.
• If a match is cancelled or abandoned, the stake for that bet will be returned.
• Juya App's decision on any changes to odds is final.
• Juya App reserves the right to void any bets placed on odds that were published in error.

5.2 Live Casino & Slots

• If a game is interrupted mid-round due to a technical error, the bet for that round will be refunded.
• Juya App is not liable for any losses caused by internet disconnection.
• In the event of any dispute over game results, server logs will serve as the final and definitive record.

6 Prohibited Activities

The following activities are strictly prohibited on Juya App. Violation of these rules will result in immediate account closure and all balances may be forfeited.

• Creating multiple accounts or using someone else's account.
• Attempting to abuse or manipulate the bonus system.
• Using automated bots or third-party software.
• Money laundering or attempting to conceal the source of illegal funds.
• Threatening or harassing other users.
• Attempting to breach the platform's security systems.
• Creating an account using false or misleading information.

7 Privacy & Data Protection

Juya App takes the security of your personal information seriously. Your data will never be sold or shared without authorization.

7.1 Data Collection

We collect necessary information during registration, transactions, and platform use. This information is used to improve our services and ensure security.

7.2 Cookie Policy

Juya App uses cookies to enhance your browsing experience. You can manage cookies through your browser settings, though some features may not function properly as a result.

For more details, visit our Privacy Policy please read.

8 Responsible Gaming

Juya App believes gaming should be fun, not a habit you can't control. That's why we encourage every member to play responsibly.

8.1 Self-Limit Tools

• Deposit Limit: Set daily, weekly, or monthly limits.
• Loss Limit: Your account will automatically pause if your losses exceed a set amount.
• Session Limit: Set a limit on how long you want to play in a single session.
• Self-Exclusion: Temporarily suspend your account for a set period.

To learn more about responsible gaming, visit our Play Responsibly View page.

9 Dispute Resolution

For any dispute or complaint, please contact our support team first. The support team will generally aim to resolve your issue within 24 hours.

9.1 Complaint Process

1. Submit a detailed complaint via live chat or email.
2. Keep a record of your complaint reference number.
3. Attach any required screenshots or supporting evidence.
4. You will receive a formal response within 7 business days.

9.2 Final Decision

In all disputes, the decision of Juya App's senior management shall be considered final. Server logs are accepted as evidence in disputes relating to game results.